Privacy Policy
Last updated: June 2026
1. Who We Are
The Weight Loss Clinic ("we", "us", "our") is a doctor-led medical weight management practice based in Harare, Zimbabwe, operated by Dr. Tendai Tagarisa (MBChB). Our registered contact address is 4 Iona Close, Borrowdale, Harare. You can reach us at Info@twlc.co.zw.
2. Information We Collect
When you use our website or patient platform, we may collect:
- Personal details: name, date of birth, email address, phone number, and address
- Health and medical information: medical history, weight history, medications, and questionnaire responses
- Account credentials: encrypted login details for your patient account
- Appointment and consultation records
- Technical data: browser type, IP address, and pages visited (via analytics tools)
3. How We Use Your Information
We use your information to:
- Provide and manage your medical care and treatment
- Communicate with you about appointments, results, and follow-ups
- Process payments and maintain clinical records
- Improve the quality of our services
- Comply with our legal and regulatory obligations as a medical practice
We do not sell your personal or health data to any third party.
4. Sharing Your Information
Your information is held in confidence and is only shared with members of your care team directly involved in your treatment. In limited circumstances we may be required to share information with regulatory authorities or where required by Zimbabwean law. Any third-party service providers we use (such as hosting or communication tools) are bound by appropriate data protection obligations.
5. Data Security
We take the security of your health information seriously. Our patient platform uses industry-standard encryption. Access to your records is restricted to authorised clinical staff only. You should contact us immediately if you believe your account has been compromised.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data (subject to our legal obligations to retain clinical records)
- Withdraw consent for non-essential communications at any time
To exercise any of these rights, please contact us at Info@twlc.co.zw.
7. Cookies
Our website uses cookies and similar technologies to support essential functionality (such as staying signed in) and to analyse site usage through anonymised analytics. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated to registered patients via email. Continued use of our platform after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us at Info@twlc.co.zw or call +263 77 107 8828.